Surbhi Kaul

Explore the transition of B2B companies to adopt a B2C mindset for enhanced customer experience. Learn about the challenges and strategies in measuring and improving client experience. Discover the role of Chief Customer Officers in advocating for customers and fostering a customer-centric culture. Gain insights into outcome-driven leadership in customer experience and the importance of aligning goals for successful upselling and cross-selling in contact centers. Dive into the guest's personal life through rapid fire questions.