Steven Eidelman, Founder and CEO of Modern Animal, discusses his innovative veterinary care startup that emphasizes a customer-centric approach. He shares insights on how technology can revolutionize pet care, making the experience more seamless for pet owners. Eidelman explains the benefits of their membership model, which offers unlimited access to services and telehealth options. He also reflects on the impact of industry challenges and the importance of community support during crises, highlighting plans for future growth and expansion.