Steve DiFillippo

Steve DiFillippo, owner of Davio’s Northern Italian Steakhouse and author of It’s All About the Guest, shares his journey from the commercial laundry industry to building a nationwide restaurant brand. He emphasizes the importance of employee care in enhancing customer experiences and discusses the intricacies of expanding a hospitality brand into retail. DiFillippo also highlights how uniforms play a vital role in the dining atmosphere and the power of storytelling in connecting with guests and staff alike.