Linen, Uniform & Facility Services Podcast - Interviews & Insights by TRSA Episode 20 – Mastering Hospitality with Steve DiFillippo
Aug 28, 2019
Steve DiFillippo, owner of Davio’s Northern Italian Steakhouse and author of It’s All About the Guest, shares his journey from the commercial laundry industry to building a nationwide restaurant brand. He emphasizes the importance of employee care in enhancing customer experiences and discusses the intricacies of expanding a hospitality brand into retail. DiFillippo also highlights how uniforms play a vital role in the dining atmosphere and the power of storytelling in connecting with guests and staff alike.
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Family Laundry Roots Shaped His Start
- Steve DiFillippo grew up in a family that founded and expanded Unifirst, and he worked there as a teenager driving trucks and covering routes.
- He ultimately left to pursue his passion for restaurants, starting Davio's at age 24 in 1985.
From One Boston Restaurant To A Brand
- Steve started the first Davio's on Newbury Street, Boston, in 1985 when he was 24.
- That single location grew into a multi-state brand with 12 restaurants today.
Grow By Modeling Proven Playbooks
- Grow your business deliberately by learning from mentors and modeling scalable practices.
- Prioritize finding the right people and locations when expanding into new markets.
