Steve Chase

Join Steve Chase, Vice Chair of AI and Digital Innovation at KPMG, as he dives into the transformative potential of artificial intelligence in businesses. He discusses essential strategies leaders need for an AI-first mindset and how to navigate the integration challenges. The conversation highlights the urgent shift from viewing AI as optional to essential. Explore the future of human-AI collaboration and learn about the revolution in customer service through hybrid models that enhance efficiency while maintaining human interaction.

In this conversation, Steve Chase, Vice Chair of KPMG's AI and Digital Innovation organization, shares his extensive insights on AI integration in enterprises. He discusses overcoming challenges like employee-leadership discrepancies and the need for clear strategies. Steve delves into the evolving role of AI agents, framing them as synthetic employees and exploring effective piloting and implementation. He highlights the importance of strong leadership and ethical guidelines, advocating for a cohesive approach to navigate AI transformation in organizations.

In this episode, Steve Chase, Vice Chair of AI and Digital Innovation at KPMG, shares insights on the future of AI in organizations. He discusses the shift toward AI-first thinking and how it transforms business models and decision-making. The conversation highlights challenges leaders face in integrating AI while maintaining a human-centric approach. They explore the rise of 'agent bosses' managing AI as collaborative partners, and the importance of a collective vision to leverage AI for competitive advantage.