Stephen Shapiro, a former consultant, shifted gears from facilitating layoffs to fostering business growth. He discusses the emotional toll of downsizing and the pivotal moment that led him to prioritize people over profit. Shapiro explores the need for innovation amid chaos and the importance of building genuine connections. He advocates for a work-life balance that emphasizes joy and adaptability, redefining what it means to be a change maker through service and meaningful impact.

In this discussion with Stephen Shapiro, a former leader at Accenture, listeners learn how he transformed his career from optimizing business processes to fostering innovation and job creation. He emphasizes anchoring to core strengths while navigating change, using the basketball pivot as a metaphor for stability in uncertainty. Shapiro critiques the chase for fleeting trends, advocating for deepening organizational differentiation instead. He also explores workplace evolution post-pandemic and the importance of emotional engagement in customer connections.