Stephanie Mercado

Stephanie Mercado, CEO of the National Association for Healthcare Quality, shares her extensive 25-year journey in advancing healthcare quality and safety. She discusses how organizations can scale their quality and safety efforts while maximizing ROI through the Workforce Accelerator Program. Key insights focus on the substantial financial returns from investing in healthcare quality, the transformative potential of specialized training, and the importance of aligning workforce skills with strategic initiatives to drive measurable improvements.

Healthcare finance expert Rick Gundling and healthcare quality advocate Stephanie Mercado delve into the intersection of quality and finance in healthcare. They discuss the need for a shift in mindset towards excellence, the slow adoption of population health management, and the role of finance and quality professionals in solving workforce issues.