Becker’s Healthcare Podcast Proving the ROI of Quality: Building a Stronger Healthcare Workforce
Jul 7, 2025
Stephanie Mercado, CEO of the National Association for Healthcare Quality, shares her extensive 25-year journey in advancing healthcare quality and safety. She discusses how organizations can scale their quality and safety efforts while maximizing ROI through the Workforce Accelerator Program. Key insights focus on the substantial financial returns from investing in healthcare quality, the transformative potential of specialized training, and the importance of aligning workforce skills with strategic initiatives to drive measurable improvements.
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Precision Roles Drive Systemwide Quality
- Precisely planned roles and targeted learning can demonstrably improve healthcare quality, safety, and financial outcomes.
- This programmatic approach to quality improvement on a system level is both achievable and critical.
Align Roles with ROI-Focused Training
- Define roles clearly and target learning to align workforce with quality and safety goals.
- Connect quality training to financial ROI to sustain healthcare efficiency and improvement.
Workforce Accelerator Benefits Leaders
- Use the Workforce Accelerator program to make quality improvement actionable and scalable for C-suite leaders.
- This approach reduces risk for executives by providing proven, consistent methods to organize and activate their workforce.