Sophie Kessler from Coviu shares insights on onboarding patients to telehealth services. Key topics include clear communication, educational materials, personalized strategies, client feedback, and refining telehealth services. The importance of induction strategies, checklists, FAQs, and testing calls for a seamless experience is emphasized. The discussion also covers the challenges and future of telehealth, the role of technology vendors like Coviu, and the necessity of collaboration for successful implementation.