Talking HealthTech
433 - Optimising The Telehealth Journey: Induction Strategies for Success. Sophie Kessler, Coviu
Apr 25, 2024
Sophie Kessler from Coviu shares insights on onboarding patients to telehealth services. Key topics include clear communication, educational materials, personalized strategies, client feedback, and refining telehealth services. The importance of induction strategies, checklists, FAQs, and testing calls for a seamless experience is emphasized. The discussion also covers the challenges and future of telehealth, the role of technology vendors like Coviu, and the necessity of collaboration for successful implementation.
35:05
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Quick takeaways
- Successful patient onboarding requires clear communication about processes, expectations, and handling of technology.
- Clinicians can learn from strategies that have proven successful for Coviu’s diverse clients, including personalized onboarding methods.
Deep dives
Importance of Telehealth Induction Processes
Tailoring telehealth strategies to different population needs such as pediatric and elderly clients is crucial for enhancing patient experience and outcomes. Co-View emphasizes the significance of telehealth induction processes in clients' onboarding, highlighting how these procedures can significantly impact the overall success of telehealth services. By focusing on client induction, healthcare providers can ensure a seamless telehealth experience, mitigate technology issues, set clear expectations, and ultimately improve rapport and outcomes.
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