Join Sarah Woolnough, CEO of The King’s Fund; Sir Jim Mackey, CEO of The Newcastle upon Tyne Hospitals NHS Foundation Trust; and Julian Hunt, PwC’s Health Services Sector Leader, as they tackle the NHS productivity conundrum. They discuss how COVID-19 amplified existing inefficiencies and the gap between digital solutions and real-world needs. The trio highlights the importance of staff training and patient engagement to drive productivity, while emphasizing that successful practices from other sectors could inspire vital changes in healthcare.