Simon Burt

Simon Burt, Head of Digital Customer Experience and Innovation at Newcastle Permanent Building Society, shares insights from his extensive banking experience. He discusses NPBS’s strategic partnership with fintechs to enhance customer service. Simon reveals how branches are evolving into digital classrooms, prioritizing a customer-first digital approach. He highlights the transformative potential of Open Banking for consolidating customer data and streamlining the home loan process. Finally, he emphasizes the benefits of NPBS's recent merger, enabling greater technology investment.