Sherwin Wu

Sherwin Wu, Head of Engineering at OpenAI, and Christina Huang, a Platform Experience Engineer, dive into the exciting features of AgentKit and the Apps SDK. They reveal how Christina built a customer support agent in under 8 minutes! The duo discusses the innovative shift in embedding apps directly within ChatGPT, the challenges of prompt optimization, and the significance of a visual workflow for complex agent systems. They also emphasize the role of human-in-the-loop approvals and share insights on why mastering prompting is more crucial than ever.

In this lively discussion, Apoorv Agrawal interviews Sherwin Wu, head of engineering at OpenAI, and Olivier Godement, head of product at OpenAI, about the transformative power of AI in enterprise settings. They dive into T-Mobile's innovative AI-driven customer support and Amgen's use of AI to accelerate drug development. The conversation also explores challenges in deploying AI solutions at Los Alamos National Labs and the anticipated capabilities of GPT-5, touching on customization and multimodal functions that promise to enhance business applications.

Sherwin Wu, Head of Engineering at OpenAI, shares insights on AI model specialization and fine-tuning. He discusses the shift from monolithic models to tailored systems, emphasizing why developers gravitate towards trusted models. Sherwin explains the evolution of context design over prompt engineering and how OpenAI optimizes its platform for user engagement. He also dives into the intricacies of usage-based pricing, the impact of recent acquisitions, and how OpenAI's new deterministic agent builder enhances workflows across products.