Shaun Sorensen

CEO and co-founder of Kenect, an auto-retail communications platform focused on service AI that helps dealerships generate incremental service revenue and improve customer experience using conversational voice and text AI.

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Jan 17, 2026 • 32min

The Service Goldmine Dealers Are Ignoring – How To Deploy The 24/7 Revenue Engine | Pre-NADA AI #4 Shaun Sorensen, CEO and Co-Founder of Kenect

Shaun Sorensen, CEO and Co-Founder of Kenect, shares his journey from dealership principal to tech innovator. He highlights service AI as the untapped goldmine for revenue in dealerships. Shaun explains how AI is evolving from tools to employees, emphasizing the importance of data-driven personalization. He tackles dealer fears about AI's maturity and discusses real-world results that demonstrate significant revenue growth. Additionally, he offers insights on overcoming adoption barriers and the future of AI in service departments.

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