Shanthi Shanmugam

Shanthi Shanmugam, CEO and co-founder of KSAP, previously led product developments at Robinhood and Chime, focusing on first-party fraud. She sheds light on how this hidden issue, arising from customers disputing legitimate transactions, costs financial institutions a staggering $100 billion. Shanthi discusses the misconceptions banks have about disputes, the rise of fraud during economic hardship, and the need for accountability and innovative solutions like a first-party fraud score. Her insights on automating dispute processes and in-housing operations offer a transformative vision for the banking industry.