Serena Gonsalves-Fersch
Global Head of Talent at SoftwareOne and researcher (doctorate) on the future of learning in hyper-growth firms, hosting the Organizational Mastery Series and moderating this session.
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Sep 5, 2025 • 1h 5min
Ep 123 - The 8 Levers of Edtech Transformation - Lori Niles-Hofmann & Dr Serena Gonsalves-Fersch
Dr Serena Gonsalves-Fersch, Global Head of Talent and researcher on learning in fast-growing firms, and Lori Niles-Hofmann, author and EdTech transformation strategist. They unpack the eight levers that make learning tech work. They debate data-informed versus data-obsessed approaches, how agents and automation can help (with human oversight), and why context beats content for real adoption.
