Sarah Brougham

In this engaging conversation, Sarah Brougham, VP of Operations at GenFlow, shares her journey from the entertainment industry to agency operations. With a remarkable track record of scaling agencies, she emphasizes the importance of structured hiring and effective onboarding processes. Sarah discusses strategies for culture-aligned hiring, navigating employee retention, and the complexities of offboarding. She also highlights the critical role of operational systems in agency efficiency and the value of mentorship in fostering growth.