Sandeep Bhattarai, Utilities Value Advisor at SAP UKI, shares his insights from 20 years in the utilities sector. He highlights how the UK's water industry faces rising costs and regulatory challenges. Sandeep discusses the critical need for digital transformation to meet customer demands and the importance of AI and automation in streamlining operations. Addressing the barriers to technology adoption, he provides practical solutions for overcoming skills gaps and enhancing service delivery. The future of the industry hinges on embracing innovation as it heads into the AMP8 regulatory period.