Sam Burt

Sam Burt, a Gartner senior director of research, dives into the evolving role of generative AI in supply chains. The conversation highlights how AI impacts productivity differently for desk-based versus frontline workers, exploring both time savings and potential job reductions. Burt discusses the 'productivity paradox' and how leaders can strategically invest in AI tools. Recommendations for chief supply chain officers aim at maximizing team creativity through collaborative approaches, ensuring that innovation and employee experience are prioritized.