The Gartner Supply Chain Podcast The GenAI Productivity Paradox
Nov 21, 2024
Sam Burt, a Gartner senior director of research, dives into the evolving role of generative AI in supply chains. The conversation highlights how AI impacts productivity differently for desk-based versus frontline workers, exploring both time savings and potential job reductions. Burt discusses the 'productivity paradox' and how leaders can strategically invest in AI tools. Recommendations for chief supply chain officers aim at maximizing team creativity through collaborative approaches, ensuring that innovation and employee experience are prioritized.
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High Initial Expectations for Headcount Reduction
- Supply chain leaders initially predicted significant headcount reductions due to GenAI.
- This was surprising given the physical nature of many supply chain roles.
GenAI's Impact on Supply Chain Jobs
- While GenAI impacts supply chain work, the physicality of the industry makes large-scale headcount reductions unrealistic.
- Perceptions of job displacement can become self-fulfilling prophecies.
GenAI's Positive Impact on Desk-Based Roles
- For desk-based roles, GenAI saved time, increased output, and improved quality.
- These positive results were correlated: time savings led to increased and higher-quality output.