Ryan Wang

Ryan Wang, co-founder and CEO of Assembled, shares his journey from struggling to generate revenue to achieving eight-figure ARR with an AI platform for customer support. He reveals how early challenges included demo no-shows and adapting to market demands during the pandemic. The breakthrough came when he noticed a trend in color-coded spreadsheets from successful companies, signaling a broader problem. Ryan emphasizes the importance of focusing on customer value and choosing the right early deals, alongside building a strong community around their niche.

Ryan Wang, co-founder and CEO of Assembled, shares his journey from a machine learning engineer at Stripe to revolutionizing customer support with AI. The discussion dives into how Assembled evolved from a scheduling tool into a full-stack AI platform used by major companies. Ryan highlights the effectiveness of AI agents in handling up to 75% of inquiries and predicts voice as the next big frontier. He also addresses the balancing act between AI and human agents, emphasizing that humans will not be replaced but will rather work alongside technology for enhanced productivity.