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Robert Neer
Former product leader at Best Buy, focusing on consumer-facing digital experiences. Leads product teams and engineering teams to deliver digital experiences for customers.
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6 snips
Jul 14, 2025
• 41min
A 72-Hour Retail Transformation with Robert Neer and Brent Van Wieringen (ex- Best Buy, Amazon, Walgreens)
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Robert Neer and Brent Van Wieringen, former leaders at Best Buy, share insights on rapidly transforming retail during the pandemic. They discuss how they scaled curbside pickup from 25% to nationwide in just 72 hours, emphasizing the need for urgent yet customer-focused solutions. The duo also highlights the importance of exposing teams to customer pain points, tracking success through customer lifetime value, and fostering a mission-driven culture to enhance employee engagement. Their experiences illustrate the crucial role of agility and understanding in modern retail challenges.
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