Rizwan Sherif

Customer Experience leader at Credit Repair Cloud with hands-on experience implementing AI (Fin Voice) across voice and digital channels to improve 24/7 support coverage and multilingual customer experiences.

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Nov 14, 2025 • 13min

Voice AI that customers love: How Fin Voice is transforming Credit Repair Cloud's CX

Rizwan Sherif, a Customer Experience leader at Credit Repair Cloud, shares insights on revolutionizing customer service with Fin Voice. They explore overcoming challenges in voice support and the importance of transparency in using AI for sensitive data. Rizwan highlights how Fin Voice enables 24/7 support without needing extra staff, ensuring consistent omnichannel experiences. The conversation also includes plans for expanding multilingual capabilities and enhancing CRM integrations, aimed at personalizing customer interactions globally.

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