The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom Voice AI that customers love: How Fin Voice is transforming Credit Repair Cloud's CX
Nov 14, 2025
Rizwan Sherif, a Customer Experience leader at Credit Repair Cloud, shares insights on revolutionizing customer service with Fin Voice. They explore overcoming challenges in voice support and the importance of transparency in using AI for sensitive data. Rizwan highlights how Fin Voice enables 24/7 support without needing extra staff, ensuring consistent omnichannel experiences. The conversation also includes plans for expanding multilingual capabilities and enhancing CRM integrations, aimed at personalizing customer interactions globally.
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Pilot Voice AI With Low-Risk Intents
- Start small when adding AI to voice and test low-risk intents first.
- Use proven digital-channel automation as a baseline before expanding to phone support.
Voice Feels Riskier But Delivers Same AI Benefits
- Voice exposes emotion and tone, making initial adoption feel riskier than digital channels.
- Yet the core AI benefits—instant, 24/7 coverage and scaling—transfer across channels.
Rebranded Voice Agent To Match Audiences
- Rizwan rebranded Fin as "Felix" and used different voices for B2B and B2C to suit each audience.
- Customers responded positively and often didn't realize they were talking to AI.