Rick Kreuser, Director at Lenovo's AI Center of Excellence, shares insights on why scaling AI is fundamentally a people-centric challenge. He debunks the myth of AI as merely a technical task, emphasizing the importance of clear business outcomes and human factors in successful implementation. The conversation also touches on the concepts of 'unlearning' in adaptation, the necessity of transparency, and how AI is transforming the workforce. Kreuser discusses Lenovo's internal AI initiatives and future trends in AI that prioritize ethical practices and human collaboration.