Richard White

Richard White, CEO of Fathom and the genius behind UserVoice, shares his journey of building infrastructure to create a competitive advantage. He discusses how his strategy of avoiding costly technical shortcuts allows him to undercut competitors. Richard emphasizes the importance of user feedback and creating passionate fans instead of mere customers. He also reveals his drive for ‘external validation’ and how authentic engagement can lead to remarkable software. Tune in to learn how long-term planning trumps short-term gains in the SaaS world!

Richard White, founder and CEO of Fathom, shares insights from his journey developing an AI note-taking app that transforms meeting experiences. He emphasizes the crucial role of user retention over initial acquisition for sustainable growth. Richard discusses innovative strategies to enhance user engagement, including simulating meetings and leveraging AI for revenue growth. He also reflects on his entrepreneurial path from UserVoice to Fathom, revealing how past challenges shape current success and the importance of a skilled team.

Richard White, founder and CEO of Fathom, shares insights from his entrepreneurial journey and experiences at Y Combinator. He discusses the evolution of AI technology and the ideation process behind Fathom's unique features. Richard reflects on essential team dynamics, the importance of branding, and cultural readiness in tech. He offers invaluable advice for young entrepreneurs, emphasizing the balance between startup growth, innovation, and employee happiness.