Richard Ullenius
Executive at CSG International leading corporate and commercial bank transformation initiatives, with expertise in helping banks modernize operations and become more customer-centric.
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Jan 29, 2026 • 50min
Back-Office Modernization: The New Growth Strategy for Banks
Brandon Sailors, VP at CSG focused on billing, engagement and data-driven solutions. Richard Ullenius, CSG executive leading bank transformation and modernization. They discuss why outdated back offices drag growth. They cover realistic modernization steps, using AI as a decision partner, balancing risk and compliance, and turning data into actionable signals for smarter pricing and faster service.
