Ray Boyle

Joining the discussion is Ray Boyle, Vice President of Data and Analytics at Hyatt, who is reshaping the hospitality landscape. He reveals Hyatt's innovative four-pillar data strategy, emphasizing employee empowerment and personalized guest experiences. Ray discusses the shift in viewing data as a pivotal asset, not a cost, and the role of AI in enhancing customer service. He highlights how self-service tools are democratizing data access, fostering a culture of collaboration, and driving operational excellence in the hospitality sector.