Dr. Preston Cline, co-founder of the Mission Critical Teams Institute, dives into the human side of crisis management. He discusses the importance of joy and community in high-stress environments, revealing how leisure activities can alleviate stress. Cline highlights the challenge of transferring tacit knowledge to seasoned professionals, emphasizing communication's role in emergencies. He also underscores the significance of emotional intelligence in leadership, sharing insights on resilience and team dynamics critical for navigating uncertainty.