EP 44: Dr. Preston Cline on Mission Critical Teams
Jun 27, 2021
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Dr. Preston Cline, co-founder of the Mission Critical Teams Institute, dives into the human side of crisis management. He discusses the importance of joy and community in high-stress environments, revealing how leisure activities can alleviate stress. Cline highlights the challenge of transferring tacit knowledge to seasoned professionals, emphasizing communication's role in emergencies. He also underscores the significance of emotional intelligence in leadership, sharing insights on resilience and team dynamics critical for navigating uncertainty.
Engaging in activities outside work enhances well-being, providing crucial breaks from stress that ultimately improve professional performance.
Transitioning from worker to instructor in high-stress fields is challenging, necessitating better tools for effective knowledge transfer and teaching.
Effective communication and trust-building within teams are essential for navigating high-stakes environments and maintaining performance under pressure.
Deep dives
The Importance of a Third Activity
Engaging in an activity outside of work and family is crucial for maintaining well-being in high-intensity jobs. This outlet, whether it’s a sport or hobby, provides a space for individuals to experience wins and losses without the pressure associated with their professional roles. Such activities allow for moments of joy and a break from stress, which ultimately contributes to enhanced performance in one's primary responsibilities. Without this balance, individuals may find themselves overwhelmed and bogged down by the stresses of work, lethargy, and burnout.
From Operator to Instructor
The transition from being a skilled worker to an effective instructor is fraught with challenges, particularly in fields like emergency medicine and special operations. Knowledge transfer often falls short, as experienced professionals struggle to articulate the tacit knowledge they possess. This gap creates difficulties for new learners who might know the theory but lack the practical applications necessary for real-life scenarios. Research in this area focuses on equipping experts with the tools to teach effectively, helping to close the knowledge transfer gap and ensure the next generation is prepared.
Navigating Uncertainty in High-Stakes Situations
Understanding how to handle uncertainty is essential in high-pressure environments, where mental health can be heavily impacted. Research has shown that individuals with low tolerance for uncertainty face greater risks of anxiety, addiction, and other mental health issues. The emergence of challenging situations, especially during the COVID-19 pandemic, has made this awareness critical for practitioners. The emphasis is on fostering skills that allow professionals to manage uncertainty while maintaining their well-being and providing effective care.
The Day One Problem in Training
Addressing foundational skills during initial training is essential for long-term success in high-pressure fields. This includes teaching new professionals about practical aspects like breathing techniques and understanding grief in the workplace. Acknowledging these human experiences as integral to performance helps cultivate resilience and adaptability. The goal is to ensure that, no matter the challenges faced, individuals are equipped with sound practices from the very start of their careers.
Building Trust and Communication in Teams
Effective communication and trust-building within teams are vital for success in high-stakes environments. The ability to differentiate between routine and critical communication can have a profound impact on performance, especially in emergency situations. Adopting practices such as explicit team roles and shared decision-making fosters a sense of collaboration and collective responsibility. By acknowledging and supporting one another, teams can navigate complex challenges effectively and maintain a high level of performance under pressure.