Pragya Agarwal

Phil Tomlinson is a Senior VP at TaskUs, specializing in tech-enabled services, while Pragya Agarwal oversees financial crimes risk operations. They discuss how banks are falling behind in digital experiences compared to tech-driven industries. Adopting empathy through predictive financial guidance is essential. AI's role in triaging cases is crucial, but human oversight remains necessary for complex issues. They highlight the importance of owning identity verification to foster trust in an increasingly app-driven financial landscape.