Paulo Pisano

In this conversation, Paulo Pisano, EVP and CHRO at Booking Holdings, shares insights on shaping culture while navigating the challenges of hybrid work and AI's rise. He defines culture as aligned behaviors and emphasizes the importance of clarity in inclusion. Paulo discusses the delicate balance between authenticity and team responsibilities, and how to measure cultural indicators like employee trust and decision effectiveness. He also explores the transformative potential of AI in enhancing productivity and the need for reskilling in the workplace.