Paulo Pisano

Paulo Pisano, CHRO at Booking.com, is a seasoned change practitioner renowned for leading large-scale transformations. In this engaging discussion, he highlights the importance of simplifying complexity in change efforts while addressing the real costs involved. Paulo emphasizes the need for leaders to confront sacrifices openly, shifting mindsets from victimhood to protagonist roles. He also shares strategies for embedding change in daily workflows and staying engaged with stakeholders, making it a must-listen for anyone navigating organizational change.

In this conversation, Paulo Pisano, EVP and CHRO at Booking Holdings, shares insights on shaping culture while navigating the challenges of hybrid work and AI's rise. He defines culture as aligned behaviors and emphasizes the importance of clarity in inclusion. Paulo discusses the delicate balance between authenticity and team responsibilities, and how to measure cultural indicators like employee trust and decision effectiveness. He also explores the transformative potential of AI in enhancing productivity and the need for reskilling in the workplace.