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Paul Henry

Founder and CEO of NGAGE Intelligence, a platform providing law firms with behavioral analytics tools to understand technology adoption and engagement.

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Dec 11, 2024 • 31min

Ep 271: NGAGE’s Paul Henry On How Law Firms Can Use Behavioral Analytics to Drive Tech Adoption

Join Paul Henry, Founder and CEO of NGAGE Intelligence, as he dives into the vital link between engagement and tech adoption in law firms. He emphasizes that true innovation stems from genuine user interaction with technology. Henry shares insights on using behavioral analytics to monitor engagement, improve attorney-client communications, and optimize ROI on legal tools. He also discusses challenges in collaboration among departments and how user feedback is essential for effective tech integration.