Patty Hager, Vice President of SMB Solution Engineering at Salesforce, is passionate about inclusion in PreSales, serving on various councils to support underrepresented groups. She shares insights on the transformative impact of AI and automation in sales engineering. The conversation delves into the evolving role of pre-sales professionals and the necessity for self-driven development. Additionally, Patty discusses the significance of community service and personal volunteering experiences, showcasing how these influence careers in client engagement.