Patricia Kong, co-author of 'The Nexus Framework for Scaling Scrum' and a speaker on enterprise innovation, discusses the transformative power of Evidence-Based Management (EBM) in agile organizations. She highlights the importance of frequent inspections and data collection for informed decision-making. Patricia explores how the pandemic reshaped community engagement and the role of coaching during crises. She emphasizes user behavior and employee well-being over mere feature additions, advocating for a culture of trust and collaboration to drive innovation and value.