Cody Cavin and Pat Case, founders of BA Shields, share their journey from EMS to creating firefighter equipment. They discuss the evolution of BA Shields, patent challenges, product testing, and the significance of personalized designs. They also delve into the challenges of starting a firefighter-owned business, navigating the patent process, managing growth during COVID-19, building camaraderie within the firefighting community, and expressing gratitude for customer support.