Oliver Kharraz

Oliver Kharraz, co-founder and CEO of Zocdoc, discusses how the platform connects patients with healthcare providers and enhances appointment access. He emphasizes the role of AI, predicting a transition from 'Dr. Google' to 'Dr. AI,' while highlighting that human clinicians will remain essential. Kharraz introduces Zocdoc's AI assistant, Zo, which improves scheduling efficiencies. He also explores Zocdoc's business model shift to per-patient pricing, its efforts to boost transparency in healthcare, and the delicate balance between AI and human oversight in medical decision-making.

Oliver Kharraz, co-founder of Zocdoc, shares his journey from doctor to entrepreneur, driven by the desire to simplify healthcare access. He recounts overcoming the infamous chicken-and-egg dilemma of connecting patients with doctors while also convincing healthcare providers to adopt their platform. The conversation dives into the challenges of shifting business models, the impact of COVID-19 on telehealth, and the pivotal moments that defined Zocdoc's success. Kharraz emphasizes the blend of resilience, adaptability, and a touch of luck in building a thriving startup.

Zocdoc CEO, Oliver Kharraz, discusses the wasteful spending in healthcare and shares insights into the challenges and innovations that have shaped Zocdoc. Topics include high administrative costs, the digitization of healthcare, the potential of telehealth and generative AI, Zocdoc's new patient engagement product, the marketplace building process, and future plans for reducing waste in healthcare.