Oliver Jones, Director of Procurement at H&Z Management Consultancy, dives deep into the essence of supplier relationship management (SRM). He emphasizes how successful procurement relies on strong relationships rather than just contracts. Jones discusses overcoming common challenges in SRM, linking metrics like risk management and ESG to supplier engagement. He also shares insights on the ideal center-led operating model and strategic supplier segmentation, showing how prioritizing relationships elevates procurement effectiveness and drives overall business success.