Oliver Aust, an expert in crisis communication and creative PR campaigns, shares invaluable insights on managing PR crises effectively. He emphasizes the importance of having a crisis communication plan and introduces the triple A's—Acknowledge, Apologize, Act—while advising against the three D's. Aust discusses innovative strategies for small businesses to create buzz on a budget, along with the impact of technology and social media on reputation management. His tips help businesses turn crises into opportunities, enhancing brand visibility and trust.
