Craig Cothern, National Director of IT Delivery at Century Communities, and Oli Lifely, Head of Sales at Luware UK, share insights on revolutionizing communication in home building. They discuss the shift from traditional telephony to Microsoft Teams and how Luware Nimbus tackled unique challenges like call reporting and routing. The duo highlights the importance of advanced call management for enhancing customer experience and the crucial role of technology in redefining contact centers from mere answering services to dynamic operational hubs.