Nikki McKnight, an operations and systems strategist with over 15 years of experience, discusses creating effective systems for business growth and client satisfaction. She emphasizes the importance of self-awareness and curiosity in development. Nikki shares insights on the transformation from solopreneur to structured operations, the role of the Contribution Pyramid in hiring, and why understanding internal processes is vital before seeking support. Her approach turns complex challenges into manageable solutions while inspiring creative and playful business strategies.