Niels Lademark Heegard

Niels Lademark Heegard, an enterprise architect with 28 years of IT and data experience, dives into pain point analysis, a method he developed to uncover business data problems. He shares how he discovered this approach while working at the Danish National Railroad. Niels explains why pain point analysis is more effective than traditional maturity assessments, focusing on engagement and uncovering hidden issues. He offers practical tips for conducting interviews that build trust and reveal operational costs, making data governance more impactful.