The Data Governance Podcast Pain Point Analysis Interview with Niels Lademark Heegard
Dec 17, 2024
Niels Lademark Heegard, an enterprise architect with 28 years of IT and data experience, dives into pain point analysis, a method he developed to uncover business data problems. He shares how he discovered this approach while working at the Danish National Railroad. Niels explains why pain point analysis is more effective than traditional maturity assessments, focusing on engagement and uncovering hidden issues. He offers practical tips for conducting interviews that build trust and reveal operational costs, making data governance more impactful.
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From Agriculture To Data Coordination
- Niels explained he moved from agriculture research into university IT and coordinated shared research reporting across many departments.
- He described herding librarians to create a common format and learned early principles of data governance without the label.
How Pain Point Analysis Was Born
- Niels told how he created the pain point analysis while working with a consultancy and the Danish National Railroad.
- He wrote a template, asked people about issues, and later contributed the approach into the consultancy's methodology.
Governance As A Means To Solve Problems
- Data governance is a means to solve problems, not an end in itself.
- Framing governance around fixing tangible pain points engages stakeholders more effectively.