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Mike Shady
Expert in understanding customer experience.
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Mar 4, 2024 • 1h 20min
The Friction Five: How to Identify & Eliminate Friction in Your Digital Experience
The podcast discusses the impact of marketing, seasonality, functionality, design, and speed on digital experiences. Guests share insights on driving revenue, understanding user experience, and blending physical and digital elements. Key topics include marketing KPIs, overcoming friction, and creating frictionless user experiences.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode