Mike Gerholdt, leader of the Salesforce Administrators Podcast, shares his extensive knowledge on CRM and the evolution of Salesforce administration. He discusses how admins have transitioned from mere system operators to key players in business operations. The conversation highlights the rise of AI, comparing predictive and generative models, and how tools like Wix Studio enhance productivity. Mike also reflects on podcasting's evolution, hinting at future trends, including video integration and the impact of AI on content creation.
