Michelle DeClue

Join Michelle DeClue, a Gartner VP Analyst and expert in digital twins, as she dives into how these virtual representations of customers can transform the retail industry. Discover how businesses can predict behaviors and enhance personalization while navigating data privacy concerns. The discussion covers the evolving definition of customers, the impact of Generative AI, and how digital twins improve customer experiences by identifying pain points. Get ready to rethink customer interactions and the future of digital identity!