Michael Hinshaw
A recognized leader in digital customer experience and author of Experience Rules
Best podcasts with Michael Hinshaw
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31 snips
Jun 24, 2024 • 54min
Click, Tap, Fail: A Friction-Free Framework for Better CX
Michael Hinshaw, a digital customer experience leader, shares insights on reducing friction in customer interactions. Topics include touch point mapping, last mile issues, complete customer journey, and enhancing experiences through logic and data analysis.
