Michael Abbott, Senior Managing Director – Global Banking Lead at Accenture, discusses the top banking trends for 2024, including the shift to personalized banking experiences, involving regulatory and compliance teams, the importance of sustainability and ethical banking, and the rise of embedded finance.

Michael Abbott, Senior Managing Director and Global Banking Lead at Accenture, discusses the looming transformation in banking as we near 2030. He highlights the paradox of digital efficiency leading to less personal connection and how AI can bridge this gap. The conversation dives into community banking’s role and the importance of tailored customer experiences. Abbott emphasizes the need for banks to innovate culturally and technologically, envisioning a future where personalized service enhances customer loyalty amidst a tech-driven landscape.