Mel Lanning

In this discussion, Mel Lanning, Executive Director of the BBB Institute for Marketplace Trust, delves into the evolving landscape of fraud. She explains the distinction between scams and fraud, highlighting the staggering growth of crypto investment scams. Mel reveals the rising prevalence of employment and romance scams, especially the emotional manipulation involved. She also underscores the importance of continual employee training in small businesses. Finally, she advocates for a national strategy to combat fraud, emphasizing empathy for victims.