CyberWire Daily The changing face of fraud. [CISO Perspectives]
Nov 11, 2025
In this discussion, Mel Lanning, Executive Director of the BBB Institute for Marketplace Trust, delves into the evolving landscape of fraud. She explains the distinction between scams and fraud, highlighting the staggering growth of crypto investment scams. Mel reveals the rising prevalence of employment and romance scams, especially the emotional manipulation involved. She also underscores the importance of continual employee training in small businesses. Finally, she advocates for a national strategy to combat fraud, emphasizing empathy for victims.
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Fraud Losses Grew Due To Bigger Payouts
- Fraud losses rose sharply in 2024, driven by larger dollar losses rather than more reports.
- Generative AI and increased data collection amplify the risk and scale of fraud.
Use Local BBBs To Scale Scam Education
- Teach consumers and small businesses how to spot and report scams via local BBBs.
- Use centralized educational tools and resources distributed through your community BBB.
Risk Ranking Considers Impact Not Just Volume
- Risk ranking blends volume, susceptibility, and median loss to find the riskiest scams.
- High-volume scams can be less risky if median loss is low, shifting priorities to big-loss types.